Choosing the right moving company can make the difference between a smooth, stress-free move and a frustrating, costly experience. With so many moving companies available, it can be difficult to know which ones are reliable and professional versus those that may overcharge, deliver poor service, or even scam customers.
The key to a successful move is to research your options carefully, watch for red flags, and follow best practices to ensure you hire a trustworthy moving company. Whether you are moving locally or long-distance, taking the time to vet your movers properly can save you time, money, and unnecessary stress.
Red Flags To Watch Out For
Not all moving companies operate with the same level of integrity. Some movers may engage in unethical practices, including hidden fees, poor service, or even fraudulent activities. Here are some red flags that should raise concerns when hiring a moving company.
Lack Of Proper Licensing And Insurance
A legitimate moving company should be licensed and insured to protect both your belongings and their employees.
Warning Signs:
- The company refuses to provide licensing information or avoids answering questions about insurance coverage.
- They lack a USDOT number (for interstate moves) or are not registered with the Federal Motor Carrier Safety Administration (FMCSA).
- The company does not offer liability coverage or valuation protection for your items.
Suspiciously Low Estimates
If a moving company provides a quote that seems too good to be true, it probably is. Some companies lure customers in with low initial prices, only to increase costs significantly on moving day.
Warning Signs:
- The estimate is far lower than other moving companies in your area.
- The company insists on a large upfront deposit before services are provided.
Negative Reviews And Complaints
Checking customer reviews can give you valuable insights into the reliability of a moving company.
Warning Signs:
- Multiple customers report damaged or missing belongings.
- There are complaints about surprise fees and unprofessional behavior.
- The company has a low rating on trusted review sites.
To find accurate customer feedback, check reviews on Trustpilot, My Good Movers, and My Moving Journey to ensure the company has a strong reputation for reliability and customer service.
No Physical Address Or Office
A professional moving company should have a verified business address and a local office.
Warning Signs:
- The company’s website lacks an address or provides a P.O. Box instead of a physical location.
- They operate only through phone calls without offering a way to visit their office.
- The company name does not match the branding on their trucks or paperwork.
Best Practices For Choosing The Right Moving Company
To ensure a smooth and stress-free move, follow these best practices when selecting a moving company.
Research Multiple Moving Companies
Do not settle for the first moving company you find. Take the time to compare different movers, read reviews, and verify their credentials.
Best Practices:
- Request at least three written estimates to compare pricing and services.
- Check each company’s licensing and insurance status with the FMCSA or state moving authority.
- Look for companies with a long-standing reputation in the moving industry.
Request A Detailed Estimate
A professional moving company should provide a clear, written estimate that outlines all charges upfront.
Best Practices:
- Insist on an in-person or virtual inspection of your belongings for an accurate quote.
- Request a binding estimate, which guarantees the final price will not exceed the quoted amount.
- Make sure the contract includes all possible additional charges, such as fuel fees, packing fees, stair fees, and storage costs.
Understand The Insurance And Liability Coverage
Protecting your belongings is crucial when moving. Always verify what type of liability coverage your moving company offers.
Best Practices:
- Ask about Released Value Protection, which provides minimal coverage (usually 60 cents per pound per item).
- Consider purchasing Full Value Protection if you have high-value items that require better coverage.
- If needed, check with your homeowner’s insurance provider to see if your policy covers moving-related damages.
Verify Their Credentials And Reputation
A trustworthy moving company should have a solid track record and a history of satisfied customers.
Best Practices:
- Check their USDOT number and verify their FMCSA registration for interstate moves.
- Look at online reviews and ratings from multiple sources, including Trustpilot, My Good Movers, and My Moving Journey.
- Ask for references from past customers and follow up with them to ask about their moving experience.
Read The Contract Carefully Before Signing
Never sign a moving contract without fully understanding its terms.
Best Practices:
- Read the entire contract before signing and clarify any unclear terms.
- Make sure the contract includes the total cost, delivery timeframe, and an inventory of your items.
- Avoid movers who pressure you to sign quickly or refuse to give you a copy of the agreement.
Why Working With A Trusted Moving Brokerage Can Help
Finding the right moving company can be a time-consuming process, but using a professional moving brokerage can simplify the search. Companies like Coastal Moving Services specialize in connecting customers with licensed, insured, and reputable movers who meet high standards of service.
A moving brokerage can help:
- Compare multiple movers and provide options that fit your budget and needs.
- Ensure only trusted, FMCSA-registered moving companies handle your move.
- Offer guidance and support throughout the moving process.
Final Thoughts: Choosing A Moving Company You Can Trust
Selecting the right moving company is one of the most important decisions in the relocation process. By watching for red flags, doing thorough research, and following best practices, you can avoid common moving scams and ensure a safe and successful move.
Take your time to compare moving companies, request detailed estimates, verify their credentials, and read the contract carefully before making a decision. If you need help finding a reliable mover, working with Coastal Moving Services can connect you with pre-screened, professional movers who offer transparent pricing and top-quality service.
With the right planning and research, you can choose a moving company you can trust, making your move smooth, efficient, and stress-free.